What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express for payment of online orders. We also accept pre-payments by check or ACH and will ship your order upon receipt of payment. We accept purchase orders for select organizations. If paying by check, ACH or using a purchase order, contact our Customer Service team:
Can I get a quote for the products I want to order?
Yes, you can fill out the Quote Request Form on this page. Once you submit it, we’ll prepare a quote and email it to you.
I don't see the type of STOP THE BLEED® kits I would like to order - can you customize my order?
If you don’t see what you would like to purchase, contact our Customer Service Team so we can best address your needs.
If I have a question or concern with my order can I speak with a representative?
Absolutely! We are available to answer any question you have Monday-Friday from 8am-5pm EST. Please call 1-800-771-2734 to speak to one of our customer service reps!
You can email our Customer Service Team any time at email@example.com
What types of shipping do you offer?
Our standard shipping is UPS ground with 3 to 5 business days delivery. We can ship overnight upon request. If you have a UPS or FEDEX account you would like us to use, let our Customer Service Team know.
Can product be shipped to PO Boxes and/or APO's?
No. Our carrier only delivers to valid residential or commercial addresses.
Can I customize my order?
- Your organization’s logo can be added to the placard or kits can be custom embroidered with your logo.
- Placard customization is an additional $10 per unit.
- Custom embroidery must be quoted as some logos are more difficult to embroider than others.
- Customized orders should be placed via Customer Service so we may coordinate receipt of your logo and printing/embroidering.
- Unfortunately, the contents of kits may not be customized.
Customer service is available via phone at1-800-771-2734 or via e-mail at firstname.lastname@example.org
Do you accept Purchase Orders?
We accept purchase orders, subject to credit underwriting. Generally, all government entities will be approved. Non-profit organizations and for profit companies are reviewed on a case by case basis. Payment terms are Net 30 days upon delivery of the ordered items.
I am an international customer. How can I purchase products on your website?
Please contact our Customer Service team so we can advise you based upon your country and the items you are planning to purchase.
What is your warranty policy?
We are confident with the items we represent and warrant them free from manufacturing defects in materials and workmanship. The items must be used for the intended purpose and cared for in accordance with recommended procedures. This warranty is for the original owner with proof of purchase. Should any product be defective, please contact our Customer Service Team at 1-800-771-2734 to obtain the return authorization. Our warranty is limited to repair or replacement only.
What is your return policy?
In the event you receive a product that is not what you ordered, or is damaged or defective, you must notify our Customer Service Department within 3 business days of the delivery. Upon your return of the product(s), we will ship the correct or replacement product to you.
For a refund on products you have purchased and returned, contact our Customer Service Department.
Is your website secure?
Absolutely! The e-commerce portion of our site is secured via https. We do not store credit card information and your contact information is only retained in the event there is an issue with your order and to provide you with STOP THE BLEED® information.
Where are your Terms and Conditions?
Where can I find more information on stopthebleedcoalition.org
Visit our About Us page to learn more about stopthebleedcoalition.org and what we do! Follow this link to get to the About Us page.
Can I use the images on your website to include on my new website?
To use any images from our website, you must first obtain permission. To do so, contact our Customer Service Team for a Permission to Republish Form. Our representatives will be happy to assist you with all the details!
I have a question that is not answered here, who can I speak with?
We are happy to answer any questions you have, Monday-Friday from 8am-5pm EST. Please call1-800-771-2734 to speak to our Customer Service Team or email us at email@example.com